Enjoy gaming, but know your limits. Building a culture of responsible gaming at Yono Games is our greatest commitment. Our goal is to make sure your enjoyment never becomes a burden.
Need urgent help?
Reach out to our support team right now. You are not alone.Yono Games believes gaming is a form of entertainment — it should never disrupt the normal rhythm of your life. Responsible gaming is more than following rules; it's a mindset where you understand your own limits and make decisions accordingly.
We want to earn the trust of millions of gamers across Bangladesh. At Yono Games, responsible gaming is not just a policy — it is the foundation of everything we do. Ensuring every player's wellbeing and financial safety is our highest priority.
Our responsible gaming policy has been developed with international best practices and the Bangladesh context in mind. If at any point you feel gaming is having a negative impact on your life, Yono Games is here for you.
Gaming on Yono Games is entirely voluntary and meant for entertainment. No player is ever pressured or enticed into playing beyond their means or spending more than they intend.
Yono Games strictly prohibits anyone under 18 from accessing the gaming platform. Protecting minors is a core part of our responsible gaming policy.
Age is verified at registration, and confirmed during the KYC process via national ID or birth certificate. If anyone registers using false information, their account will be permanently closed and all balances may be forfeited.
Use family safety software on your devices and monitor your children's online activity. Enable parental controls on devices to block access to gaming apps or websites.
Yono Games offers a range of practical tools to make responsible gaming easier. Use them to stay in control of your own gaming experience. Activate any of these tools at any time from your account settings.
Set a maximum daily, weekly, or monthly deposit limit. Once set, the limit takes effect immediately.
Set your own loss threshold — gaming will automatically stop once you reach it.
Set a time limit for each day or session before you start playing. You'll get an alert when time is up.
Take a temporary break — suspend your account for anywhere from 24 hours to 30 days.
For a long-term break, lock your account completely for anywhere between 6 months and 5 years.
On-screen reminders will appear at set intervals to let you know how long you've been playing.
Lowering a limit takes effect immediately. However, increasing a limit requires a 24–72 hour waiting period — this is intentional, to prevent impulsive decisions.
Read through the signs below carefully to understand whether gaming may be becoming a problem. If you or someone close to you is showing even one of these signs, it is time to seek help.
These signs are not a sign of weakness — they indicate a health concern. Seeking help takes courage. Yono Games is always here for you.
Answer the following questions honestly. If most of your answers are "Yes", consider using our responsible gaming tools or speaking with our support team.
Did you exceed your set budget last month?
Has anyone in your family expressed concern about your gaming?
Have you placed bigger bets trying to win back what you've lost?
Do you want to stop gaming but find you can't?
If you feel you need a long break from gaming, use Yono Games' self-exclusion feature. It's completely free and can be activated at any time.
Go to account settings and click on the "Responsible Gaming" option.
6 months, 1 year, 3 years, or 5 years — choose what works best for you.
Confirm self-exclusion via OTP verification.
The account is suspended immediately and cannot be reactivated before the period ends.
During this period, your account will be completely locked. No deposits, betting, or gaming will be possible. Your balance will be kept safe and returned to you when the period ends.
Support from loved ones is crucial when it comes to gaming addiction. If someone close to you is struggling with gaming, respond with empathy and encouragement rather than anger or blame.
Yono Games' dedicated team is always ready to assist with any responsible gaming questions or support needs:
For more information, visit our FAQ Page View or About Us Learn more.
Our commitment to responsible gaming is proven through action, not words
Strict age verification starts at registration. Yono Games makes no compromises when it comes to protecting minors.
Manage your gaming across three levels — deposit, loss, and time limits. All available in account settings.
You'll receive periodic on-screen notifications about time elapsed, so you always stay aware.
Our Bengali-speaking support team is always available to help with any responsible gaming concerns.
Lock your account completely in just a few minutes. Once you've decided, don't wait.
Easily view your full gaming history, win/loss stats, and a detailed breakdown of your spending.
Answers to the most frequently asked questions